FAQ
Frequently asked questions
Frequently asked questions
Shipping
2-3 days for Italy, excluding islands
3-5 days to the islands, in Italy
5-10 days for Europe and rest of world
Shipping is € 9,00 for Italy. Shipping to Italy is free for orders over € 100,00.
Shipping abroad is € 15.00.
We can ship our products all over the world.
Payment
CREDIT CARD AND PAYPAL.
On every purchase on our website you can select the payment method.
Production
To create the products you find on the website, 7/10 working days are required.
To create customized products, 10/15 working days are required.
As far as dog safety is concerned, the higher the collar, the less discomfort it will give to the dog’s neck and throat. Increasing the height also increases the weight of the buckle, which must remain in compliance with the dog’s weight.Find out how to measure the ideal collar length with our Size Guide!
Find out how to measure the ideal collar length with our Size Guide.
Check our Size Guide!.
As for the raincoat, the following measurements are required, as well as the circumference of the neck:
- head circumference;
- chest circumference;
- length of the back from where the collar rests to the tail
Isi&friends products can be completely customized, starting from the colour of the leather and small parts to the embroidery. By choosing the customized product you can create, together with our designer, the product you have always wanted.
The collar can be customized as follows:
- Colour of the leather
- The colour of small metal components
- design
- height
- length
The leash can be customized as follows:
- Colour of the leather
- The colour of small metal components
- You can add embroidery or studs
- Length (the standard is 100CM, but Isi&friends can produce it as you like: very short or very long)
Inside the collar you can embroider a phrase, a phone number, an inscription for you, for your dog, for your love.
Product care and maintenance
It is recommended to clean the collar with a simple cloth and cleansing milk.
Absolutely. Isi&friends products are super resistant and scratchproof. They can be easily cleaned with a cloth and cleansing milk. The small parts get damaged in contact with water and therefore it is not recommended to use them when the dog goes for a swim. For any repairs, please contact our Warranty and Repair Department.
Repairs
Isi&friends offers owners worldwide, the possibility to ship old Isi&friends collars and leashes for adjustments or repair
This is a unique service that belongs to the culture of our business. Emanuela Mussa, founder of the brand, pursues the philosophy behind the products and pays great attention to customer needs.
As we say “sooner or later most of Isi&friends collars and leashes come back home”.
Isi&friends customer service is unique, and is able to renew, mend and modify its products. Our collars and leashes can be lengthened or shortened, the small parts and studs replaced and the leather regenerated. By contacting our Customer Service, you will evaluate the maintenance your product needs, taking into account that sometimes this process may be too expensive.
